May 2015 Bank of America sold my loan to Caliber and failed to inform me. I was at end of Modification process with B of A.
THEY ARE THE WORST. I had a phone appointment to discuss "crucial" information that would determine if my home would go into foreclosure or not.
A few days BEFORE the appointment I called to confirm. I was told that I was no longer in the system and they could not find me, my loan. So, IF I HAD NOT CALLED THEM, I WOULD HAVE MISSED A DEADLINE AND LOST MY HOME.
B OF A DID THIS ON PURPOSE. So, I scrambled and overnighted a payment to Caliber after calling and confirming that they had indeed purchased my loan. THEY HAVE BEEN NOTHING BUT NICE, PROFESSIONAL AND VERY HELPFUL. We were approved for 3 month trial modification which we just completed.
We were approved for FINAL modification which is exactly where we needed to be a FIXED payment with LOW INTEREST for 40 years. They worked with us and got payment down exactly where we needed it to be! I have talked with at least 6 different people at Caliber and each and everyone have been terrific! So, I am writing this review to say "you get more bees with honey than vinegar".
Sometimes we as consumers are very salty when talking with representatives (won't say Customer Service because that is a relic) and if you are nasty you get nasty. I try to treat others like I want to be treated.... with respect and most times that's what I get.
And when I don't, I still try to stay in control with kindness. Try it, you just might like it.
Reviewer is in happy mood. Please contact the author of this review to discuss good customer service of caliber home loan. Caliber Home Loans needs to read this review and look into the issue (if any) according to poster's claims.
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