Caliber Home Loans Reviews

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New Reviewer
they just took over my loan in April and they encouraged me to make payments thru website, which I did. NOW, they are charging this $3.50 processing fee when you do not set up recurring payments. What I explained to the customer reps is there is no option to pay extra...
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6 comments
#1919699

They are absolutely the worst company. Refinancing soon and won’t have to deal with their *** anymore.

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ID
#1297416 Review #1297416 is a subjective opinion of poster.
Product
Caliber Home Loans Website
Reason of review
$3.50 processing fee
Preferred solution
don't charge $3.50 processing fee for maying payments
New Reviewer

Frustrated unable to talk to someone - no option

Calling 1 80* *** **** and I am unable to speak to anyone. No option to ask a question and after a while they just hang up on you. The main facebook page is also missing.

User's recommendation: Don't do business with this company. They answer emails by telling you to call then no option to speak to anyone.

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ID
#2717589 Review #2717589 is a subjective opinion of poster.
Preferred solution
Give us an option to speak to someone on the phone and stop answering emails by telling us to call you when you cant speak to someone on the phone.

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Verified Reviewer
New Reviewer
Caveat emptor! I wish I'd done my homework, and read the reviews here before working with Caliber Home Loans, Inc. on a refi. My odyssey with this company began in January, 2021. Since then, I've: Submitted reams of personal and business financials in no fewer than...
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ID
#2688418 Review #2688418 is a subjective opinion of poster.
Pros
  • Interest rate
Preferred solution
Full refund
New Reviewer

Incompetent Liers

Caliber is going out of business and the reason is - they are incompetent liars. I work with agent Mohammad Abdulhadi- absolute disgrace.

User's recommendation: Run way as soon you hear Caliber.

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ID
#2677467 Review #2677467 is a subjective opinion of poster.
Cons
  • Very dishonest liars
Loss
$500
Preferred solution
Apology

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Verified Reviewer
New Reviewer
I filed a complaint for age discrimination (hiring) with EEOC and TX Workforce Commission Civil Rights Division. I applied for employment with Caliber and they repeatedly "lost" my resume, claiming it must have gone to spam, even though I sent it in direct response to...
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15 comments
#2010573

Honey with your attitude the only thing that you need is a good spanking.

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ID
#2518872 Review #2518872 is a subjective opinion of poster.
Service
Caliber Home Loans Manager
Cons
  • Discriminatory hiring practices
Loss
$55
Preferred solution
compensation for damages and legal expenses

Agent not responsive and gave wrong info on options for loan co-signers

Agent not responsive. Started the loan but took weeks to hear back, then some work, then weeks again. Also gave wrong info on options for loan co-signers. Went to Costco's online mortgage service and it worked out great. We chose Cross Country Mortgage through Costco. The fees were better and they had all the options for adding co-signers. They also started and completed the loan in 3 weeks. It was taking 2 weeks just to get a call back from the Caliber agent. :-(

User's recommendation: Check Costco's Program and use one of their providers.

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1 comment
#2011045

They did that wow

ID
#2508600 Review #2508600 is a subjective opinion of poster.
Location
Zurich, Zurich

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Verified Reviewer
New Reviewer
Started refi with Caliber as a current customer in January, it is now Late March and the Texas branch will not return my calls, they lied and sent a letter to me stating that I canceled the refi application which I did not. They have strung me along for 3 months. They...
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ID
#2472397 Review #2472397 is a subjective opinion of poster.
Service
Caliber Home Loans Refinance
Pros
  • Stay away from this company
Cons
  • Bad business practices
  • Bait and switch
  • Do not deliver what they promise
Preferred solution
Deliver product or service ordered
New Reviewer

Payment

I need to talk to an actual person not an automated service This is poor customer service need resolution

User's recommendation: Answer the call live!

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ID
#2459219 Review #2459219 is a subjective opinion of poster.
Service
Caliber Home Loans Mortgage
Pros
  • No pros
Cons
  • Unorganized
Loss
$300
Preferred solution
Need payment issue redilvef

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Loan denied 4 days before closing

Was preapproved 2 months before closing each time I was asked for more documents I would return them within days my CPA was asked for many documents all of which were returned in record time 4 days before closing my real estate agent called me to say I was denied for lack of liquidity -my loan officer didn't even have the decency to call. Never mind the denial reason something like that should have been seen long before 4 days before closing.

User's recommendation: Save yourselves the trouble run the other way.

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ID
#2433997 Review #2433997 is a subjective opinion of poster.
Location
Foley, Alabama
Service
Caliber Home Loans Mortgage
Cons
  • Not trustworthy
  • Lack of knowledge about regulations
Loss
$1000
Preferred solution
Full refund

Complaint

I have been UNABLE to get on the website to make a mortgage payment for months and months....what is the problem???
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1 comment
#1997145

Dealing with the same issue here. Used multiple laptops, multiple browsers, multiple phones using both Wifi and LTE.

Tried their app and the website...have been unable to make online payment for the past two weeks. Something changed on their end as this wasn't a problem up until recently. Login page on their website won't load....just a white screen.

App login button doesn't do anything...just a non-functional button. How frustrating...it's like they don't want my $$$

ID
#2426169 Review #2426169 is a subjective opinion of poster.
Location
Buffalo, New York
New Reviewer

Disgusted trying to talk to a real person. Your automated system leaves no option to actually talk to someone. If I ever decide to change mortgage companies, that will be the reason.

Ive called 800-401-**** and 888-426-**** (customer service) and get automated voices with no option or talk to someone. THATS NOT CUSTOMER SERVICE. I certainly cant be the only person who has complained about this. You hold my mortgage so I should be able to ask a question.

User's recommendation: Get a solid phone number before doing business with Caliber.

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ID
#2417874 Review #2417874 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Horrible Company

Seriously, this garbage company should not be in business. Everything that is said in all these 1 star reviews are true. I was dragged through the mud by these people for 11 months for a simple refi. You get all the paperwork in, sign all the documents and they just disappear on you. Signed the same loan document 5 times. At the end of 11 months my loan processor tells me I was denied because of debt to income. I felt like this was a total lie as my only debt is the property I'm trying to refi and this was a easy out for him because he dropped the ball so many times. No problem, I'll just go to the manager that has his number and email address at the bottom of every email I got. Unfortunately he doesn't respond to any phone calls or emails. Then I get a letter in the mail with a completely different reason of being denied which Was another Lie. I don't know, After 11 month I'm not even sure they are a real company..So frustrated!!! Great Job Caliber, your really top notch screwing everyone over! By the way..First review I've ever written ever!

User's recommendation: Worst Company Ever.

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ID
#2415854 Review #2415854 is a subjective opinion of poster.
Service
Caliber Home Loans Mortgage
Pros
  • No pros
  • Stay away from this company
Cons
  • Lack of follow through
  • Disorganized
  • No way to contact a supervisor or manager directly
Loss
$550
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor Customer Service

Trying for days trying to get live service from this company. I am about to lodge a complaint with both state and federal agencies.

User's recommendation: Do not use caliber loans.

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ID
#2402921 Review #2402921 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

THERE IS NO CUSTOMER SERVICE PERSONS TO BE REACHED.

Good luck. tried calling 4 of their 8 numbers and could never reach a live person. Good luck after they have secured your deal

User's recommendation: GO A DIFFERENT ROUTE.

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ID
#2388891 Review #2388891 is a subjective opinion of poster.
New Reviewer

Frustration

I needed to know who my insurance payments get paid to and couldn't get any help.
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ID
#2388278 Review #2388278 is a subjective opinion of poster.
Cons
  • Little help

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Verified Reviewer
New Reviewer
Today I contact Caliber Loan customer service and tax department regarding the 1098 IRS form of Mortgage Interest Statement. Customer service is poor and staff is inexperienced and responds without reviewing the file. After that, it is difficult to believe anything...
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ID
#2378984 Review #2378984 is a subjective opinion of poster.
Service
Caliber Home Loans Mortgage
Pros
  • Heretofore responsive customer service
Cons
  • Lack of knowledge about regulations
  • Unorganized
Preferred solution
Deliver product or service ordered

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