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Caliber Home Loans

Caliber Home Loans

www.caliberhomeloans.com
What is your customer experience with Caliber Home Loans?

Caliber Home Loans Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Caliber Home Loans has 1.4 star rating based on 173 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Stay away from this company, I would like them to fix my account so i can pay, Beneficial.
    Cons: Way that they lied to us, Bad business practices, I did not like them.

  • Recent recommendations regarding this business are as follows: "find out a phone number or email that works regardless of account status.", "Don’t use", "Update your software to send communications cheyali", "They don’t try to work with customers. They reported 1 30 day later payment 4 years after we bought another home! I have documentation on that entire mess. They are too ignorant to understand what to do.", "Get another lender with better customer service!".

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Media from reviews

Caliber Home Loans - Would definitely not recommend.
Caliber Home Loans wants 2 evict you 4 your equity w minimum noticeCaliber Home Loans - I believe the site is designed to create late payments and force...Caliber Home Loans - I believe the site is designed to create late payments and... - Image 2Caliber Home Loans - Simple Review #1476892008Caliber Home Loans BS
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Top Caliber Home Loans Reviews

Critical Review

"2000 I took out a loan with beneficial."

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My mortgage was paid off in 2014, but my payment was coming out of my account direct. I was not paying attention what was going on. In 2016 beneficial turn my...

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Ervie Tlh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need an email address for the Tax department to...

I need an email address for the Tax department to send property tax bills from the City of Pontiac. I also need to update our contact information in regards to property taxes.

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Allene F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

2000 I took out a loan with beneficial.

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My mortgage was paid off in 2014, but my payment was coming out of my account direct. I was not paying attention what was going on.

In 2016 beneficial turn my account over to caliber loan co. Caliber damage my credit and my daughter. Caliber took payment out of my account until I finally realized caliber and beneficial committed against me. I want to know is it took late to suite caliber loan company..

if it is not too late I am looking for attorney.

Caliber stop asking for money them when I told the representative I was going to hire a lawyer, that is when caliber sent me a letter my loan paid in full. I never did not take a loan out from them.

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Loss:
$40
Pros:
  • Beneficial

Preferred solution: Full refund

Allene F Zja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I never did take out a loan with Caliber Loan

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In 2000, I took out a loan with Beneficial. I have documents to prove that I borrowed from Beneficial.

I want to know if it's too late to sue Caliber Loan. Beneficial turned me over to them in 2016. I did not know what was going on. I was taken advantage of.

I gave (sent) money to Caliber Loan from 2016 until 2019.

I called Caliber Loan and told them I was going to hire an attorney, that's when their agency called me and told me my mortgage was paid off in 2015 and I would receive a letter stating it was paid off in full. I found a letter from Beneficial in August 2014 stating I owed $400.00.

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Pros:
  • Beneficial
Cons:
  • Beneficial

Preferred solution: Full refund

Allene F Zja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

I want to know is it too late to hire a attorney. I realize I did not take a l with them. I receive a letter from them in 2019 that the loan paid in full.

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In 2000 I took a loan out with beneficial. I over paid beneficial they turn me over to Caliber loan in 2016.

I really did not notice what was going on. I have documents how Caliber loan was taking my money, they crewed up my credit and my daughter. In 2019 that is when I called them and told I was going to hire attorney, they sent me a letter paid in full.

I thought they would of paid me back no luck on that. I receive they multiple letters they was going to foreclosed and I missed 11 payments, our credit was damage of these lies.

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Karen B Whb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question about satisfied loan paperwork

I paid off my loan, but I am not sure if I received all my proper paperwork. I cannot get anyone on the phone because I do not have a current account.

I just want to verify exactly what paperwork I should have received after paying off the loan. I was thinking that I should have received a Deed or Title, which I have not. My account number was 970224****. Can someone please contact me to verify?

Thank you. Why is there no email for customer service?

Why can I not contact anyone there unless I have a current account? That doesn't make sense.

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Cons:
  • Inaccessibility to customer service reps
  • Poor customer service

Preferred solution: information regarding my account payoff

User's recommendation: find out a phone number or email that works regardless of account status.

Edward H Jyg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buena Park, California

To obtain a clear title of a camp trailer I bought.

the person I bought it from said it was paid off. The Lienholder on it is CIT Group Sales, which is no longer around.

Caliber Home Loans took over. Original owner is Ron W Stout.

VIN# is 1NL10TM25W103****. trying to obtain a clear title?

Thank you,

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Anonymous
map-marker Dallas, Texas

Mortgage insurance

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I paid more than 20% of my loan. I contacted several times for now regarding mortgage insurance removal. I never received the letter that this company sent.

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User's recommendation: Update your software to send communications cheyali

Anonymous
map-marker Troy, Ohio

I appear to make late payments not

I send all my bills thru PNC. Caliber still has not cashed my check after 12 days.

This happened before causing me to stop payment on a supposedly lost check.

They do not have electronic payment from pnc bank and wont give me a list of banks that do have electronic payment. I feel as though they want to double dip from my account other wise I would do automatic payments

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User's recommendation: Don’t use

Anonymous
map-marker Smiths Station, Alabama

Rude employee

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I spoke with Kendre ID number A4B who was absolutely rude and disrespectful to me through out our call. She yelled over me and refused to let me speak to someone else or answer my questions. Not sure if she was having a bad day or what but her behavior was so unprofessional and I do NOT recommend doing business with a company who employs this type of employer

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Cynthia C Des

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

They wouldn’t work with me to straighten out one late payment

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Husband sent online pmt to someone else. They contacted me and sent it back.

I sent caliber mtg pmt Husband panicked & sent mtg pmt to caliber. Caliber now had 2. I asked for one pmt back. They sent it back.

Then said I was late again.

It was an accounting nightmare. Round & round in circles.

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Cons:
  • Not willing to accept the possibility caliber might be wrong

Preferred solution: For Caliber to remove the late payment

User's recommendation: They don’t try to work with customers. They reported 1 30 day later payment 4 years after we bought another home! I have documentation on that entire mess. They are too ignorant to understand what to do.

Anonymous
map-marker Bridgewater Township, New Jersey

Several times I have had to call

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This recent call was an eye opener. My husband died 1/8/2019.

I reached out to them the week he died and got them the death certificate after hours on hold to speak to someone.

I gave them my contact info.

Today after 3.5 hours, and explaining why I called to three different people, I found out none of my contact info was entered. They still had my husbands cell and email.

Both have been cancelled in 2019!

This is unacceptable!

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User's recommendation: Get another lender with better customer service!

Anonymous
map-marker Oklahoma City, Oklahoma

Cannot get internet access to my loan

I need to talk to someone not a recording or just texting.

I am trying to get connected to send payments on the internet

Thanks

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Fred J Dyl
map-marker Delray Beach, Florida

Poor services

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Call in Services is horrible. I was hung up on 4 times.

The electronic operator did not recognize my account number (electronically entered) or telephone number. Change your system to one that can access a personal representative up front on answering the call. The system just repeats itself over and over. In an attempt to press a number, as instructed, to reach a representative I get disconnected.

After an hour I finally was able to get through to a representative, but then I had to be transferred to another party.

I waited online, but after 15 minutes I was disconnected.

I hate Caliber Home Loans and wish I never had obtained a mortgage loan with Caliber. Services is the worst of any co

View full review
Pros:
  • There are no pros
Cons:
  • No way to contact a supervisor or manager directly

Preferred solution: Speak with a customer services representative.

User's recommendation: Run from this company! Find another Home Loan service provider.

Resolved
Gregory J Yxs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Cancel new loan # 976636****

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Updated by user Jan 03, 2022

I Have not heard from them..

Original review Jan 03, 2022

The loan officer gave me the wrong loan. I asked for a ten-year loan and was given 15.

He charged me points and charged me for two credit reports when I gave him both loans at the same time, I have tried to reach the loan officer 5 times for further clarification to no avail. He has not returned any calls. I am waiting and confused and don't know how to proceed. He told me he is going to rewrite the loan.

I still have not heard from him to date. I have now canceled the loan because it wasn't the loan I asked for.

This loan would not benefit me if you added it up yourself you would find it was gouging. Should need any additional information please call Gregory Jackson 312-719-****.

View full review
Loss:
$525
Pros:
  • Stay away from this company
  • Gouging
Cons:
  • Suck you in
  • Money is more important than people

Preferred solution: Full refund

User's recommendation: no gouging

Ed P Gkc
map-marker West Palm Beach, Florida

Customer service

I would like to speak to a customer service representative . I dont want to play the texting game . Now

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Preferred solution: A customer service representative on the phone

Anonymous
map-marker West Palm Beach, Florida

I would like to speak with a customer service manager

I will tell the customer service manager when I speak with him /her .

I dont need 100 symbols.

There is a problem with your customer service automated phone service .

No live person , knows anything .

No phone number to speak to a person .

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User's recommendation: Show up

About

Summary

Caliber Home Loans deals with home loans, provides mortgage tools, financial assistance and works with business partners. The company is considered as a direct seller and service provider and is based nationally. It allocates loans, arranges lending operations and many others. The customers can find a location and apply online from the official site. The list of business partners is available online, too. By the way, Caliber Home Loans owns a number of affiliates on the territory of the United States. Besides, a long list of jobs is promoted by this company for those who would like to become a part of the team. Managers, financial analysts, foreclosure specialist and other people are invited to Caliber Home Loans.

Caliber Home Loans reviews and complaints

Caliber Home Loans is ranked 303 out of 1140 in Loans and Mortgages category

Area Served

USA

Payment Methods

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