443 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Too much to write but my husband and I tried for over eighteen months to resolve an ongoing issue with Caliber in which we felt like they were refusing to protect our personal information and thus potentially making us vulnerable to identity theft. Fed up we contacted the FTC and filed a formal complaint which can be done online.

The FTC then formally opened a complaint against Caliber in which Caliber had to provide a written response to the FTC within 15 days. Trust me when I say this was the only time this company took a complaint seriously. The issue was resolved immediately. However, if we had not received a satisfactory response back from Caliber then the FTC would have pursued the issue further until resolution was found.

Don't waste your time waiting for a supposed "supervisor" to return a call, or their useless "customer complaint dept." to respond to emails, faxes, or countless voicemail messages. It WON'T happen. For eighteen months Caliber ignored us and denied receiving any and all correspondence from us including certified mail. If the FTC gets enough legitimate complaints it is my understanding they will open a more thorough investigation of a company including all business practices.

. And on a side note- be leery of other websites that have Caliber receiving high ratings. Caliber had the lowest rating possible with one of the larger sites but somehow within two months their ratings magically improved when Caliber became a paid member of said watchdog company. In closing ...

File a complaint with the FTC. You'll get Caliber's attention.

Reason of review: Poor customer service.

Caliber Home Loans Cons: Lack of follow through, No way to contact a supervisor or manager directly.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Caliber Home Loans Reviews

  1. 120 reviews
  2. 31 reviews
  3. 11 reviews
  4. 4 reviews
  5. 3 reviews
Caliber Home Loans reviews