Caliber Home Loans - Caliber lost my escrow shortage payment
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New ReviewerI’ve contacted Caliber at least 10 times since 11/27/17 when I found out that the escrow shortage check for almost $1700 that they cashed on 10/31/17 has never been applied to my account. We furnished two different forms of proof that our bank paid the check to them and they can’t find it in their system.
Our house payment went up, and they cannot account for what they did with our money, nor will they credit it to our escrow. RUN! Don’t walk from Caliber. We are in a qoue of similar problems waiting for resolution.
This has been the worst mismanagement of our funds in a lifetime. They are in no hurry to correct the problem. I feel like my money was stolen from me by Caliber since they won’t credit it upon proofs from my bank that they cashed my money. Don’t deal with a company that makes mistakes with your money.
To me, they are ultimately shady. They also have many bad phone agents.
Reason of review: Poor customer service.
Monetary Loss: $1700.
Preferred solution: Immediae credit of funds to escrow account and promised adjustment of hous payment..
Caliber Home Loans Pros: Stay away from this company.
Caliber Home Loans Cons: Refusal to let me speak with a manager.
Location: Suite 206, 1921 Lohmans Crossing Rd, Austin, TX 78734, USA
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Dear sir / Madame the same thing happened to me. What you need to do is filed a complaint with the CFPB.
The consumer finance protection Bureau.once complaint is filed, action will be taken within 15 to 60 days. It's the governing body of MTG Companies loans etc.
Caliber recently applied the payment to our escrow account and adjusted our payment.